Since November, TopTruck network workshops in Spain—and soon in Portugal’s TopTrucks and Intertrucks—have been supported by an AI-assisted service for ticket management and technical support. The virtual assistant, named Remedios, manages the entire interaction with the platform through a standardized channel: WhatsApp.

Remedios’ license plate search engine automates the identification of vehicle chassis and handles data retrieval from the DGT server. Using artificial intelligence trained by TopTruck’s technical team, Remedios immediately classifies tickets according to the workshop’s request. Depending on the technician’s needs, the assistant either positions the ticket in the CRM queue for human intervention—such as breakdown support—or automatically sends the relevant technical documentation when the request concerns specific information.